AfterOp ("we", "us") is a concierge service for international patients recovering in hotels in Incheon, Korea. This policy explains what information we collect when you use afterop.com, why, and the choices you have. We keep it to what the service actually needs.
What we collect
- Details you enter when ordering: your name, hotel, room number and, if you choose, your WhatsApp number.
- Your orders: the restaurant, dishes, amounts, any notes you add, and the time of the order.
- Meal budget information your concierge sets for your stay, including any family members who share it.
- Questions you ask the assistant on the "Ask" page or chat bubble (see "The question assistant" below).
- Basic technical information such as your IP address and browser type, which our hosting provider processes to deliver and protect the site.
We do not ask for, and you should not enter, medical records, payment card numbers or passport details. Please keep notes to what we need to deliver your food (for example allergies or "leave at reception").
How we use it
- To place your food orders with restaurants on your behalf and get them delivered to your hotel.
- To show you your order status, your meal budget and what is left.
- To contact you about your order if something goes wrong (for example a restaurant cancels).
- To keep records of orders during and after your stay, including any amount payable over your budget.
- To keep the service secure and working (for example limiting how many questions can be sent per hour).
We do not sell your information, and we do not use it for advertising.
Who we share it with
- Restaurants and Coupang Eats: to place your order we share the dishes and your hotel's delivery address (and room or reception instructions). Coupang Eats' own privacy policy applies to the delivery.
- Your concierge team: new-order alerts, including your name, hotel, room and order, are sent to the concierge through Telegram.
- Cloudflare: hosts the website and stores orders and meal budgets, and provides privacy-friendly website statistics that do not use cookies.
- DeepSeek: processes questions sent to the question assistant (see below).
- Font and image providers: pages load fonts from Google Fonts and food photos from Naver and Baemin image servers; like any website request, these providers receive your IP address.
- Anyone we are required to share information with by law.
Some of these providers store or process data outside your home country, including in Korea, the United States and China.
The question assistant
The assistant answers questions using your clinic's written instructions. Your question and the conversation so far are sent to DeepSeek, an AI provider, to produce the answer. We do not store the text of your questions; we only keep a one-way scrambled version of your IP address for a short time to limit misuse. Please don't include your name, contact details or other personal information in your questions. Answers are written by AI and may not always be accurate — they are not medical advice.
Information stored on your phone
To save you retyping, the site stores your name, hotel, room, WhatsApp number, recent tracking links and your text-size setting in your browser's local storage on your device. The chat conversation is kept only until you close the browser tab. You can clear this at any time by clearing your browser's website data. We do not use advertising or tracking cookies. A single sign-in cookie is used only on the concierge's private dashboard.
How long we keep it
We keep order and meal-budget records for as long as we need them to provide the service, settle any amounts at the end of your stay, and meet our record-keeping obligations. After that we delete or anonymise them. Tracking links stop being useful once your order is delivered.
Your choices and rights
You can ask to see, correct or delete the information we hold about you, or ask us to stop using it, by contacting your concierge. Depending on where you live, privacy laws (for example in the UK, EU, Australia, Canada, the US or Korea) may give you additional rights, and you may be able to complain to your local privacy regulator. We will respond to requests within a reasonable time.
Security
The site uses encrypted connections (HTTPS), the concierge dashboard is protected by a private sign-in, and we limit the information we collect. No system is perfectly secure, so please avoid sharing sensitive information you don't need to.
Children
The service is intended for adults. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as the service changes. The date at the top shows the latest version.
Contact
For privacy questions or requests, contact your AfterOp concierge using the details in your welcome message.